We are proud to attract ever-increasing numbers of like-minded people based on the value set that defines our organisation. This is as follows:
TRUST AND RESPECT
Expect and accept nothing less from our employees, partners and associates.
Strive for excellence in all we do; each individual’s contribution is critical to the success of our clients, which in turn leads to our success.
Place our faith in the benefits of Teamwork and actively cultivate and encourage team spirit as part of our identity.
Constantly seek new ways of delivering IT Services for our clients better, faster and more efficiently.
DEDICATION & FOCUS
Choose our markets and partners carefully, dedicate our efforts to delivering only “Best in class” IT Solutions to our clients.
CONTINUOUS REVIEW AND IMPROVEMENT
Evaluate our own performance from inside and outside using KPI’s and quality standards as our benchmark; improve and reinvent whenever an advantage can be gained.
The Best Methodologies and Best Practices
Alongside our clients’ own methodologies and requirements, Charles Oakes has adopted and adapted Industry Best Practices and Methodologies for our own business and service delivery. We continually monitor developments and evolution across this field.
Our organisation has achieved ISO9001 certification from Lloyds Register Quality Assurance, one of the most prestigious and rigorous bodies authorised to award this certification. ISO9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services that Charles Oakes supplies, and requires systematic control of activities to ensure that the needs and expectations of clients and partners are consistently met.
Our Quality Management System (QMS) is an integral part of our operations and essential to the quality of our delivery model. Additionally it motivates our own resources by clearly defining key roles and responsibilities. We have gained considerable cost savings thorough improved efficiency and productivity. These improvements result in less waste and greater satisfaction from our clients and in combination with ISO9001, enable us to deliver consistently, on time and to the correct specification.